FAQ & Policies
We understand that not everyone is comfortable purchasing a dress online, sight unseen. Therefore, we do our best to make our return policy friendly and accessible. All of our dresses are fully refundable within ten days of receipt, minus shipping costs, provided they are not special orders or custom cut. This gives you the opportunity to see a dress before making a permanent commitment.
Can I order a fabric swatch?
Yes! Simply go to the product page for the dress you're interested in and select "Complementary Fabric Swatch" in the size column. Select your color and add to cart. Feel free to order more than one color.
How long will it take for me to get my dress?
Our typical lead time is eight weeks for a dress that is not in stock. If you need a dress in less than eight weeks, please contact us directly. On most occasions we can apply a rush fee for those emergency situations
What if I love my dress but it doesn't fit quite right?
Your satisfaction is our priority and we will work with you until you get the perfect fit. You can send the dress back to us and we'll do the alterations, or you can take the dress to a qualified bridal tailor.
What if there's a dress I love but I would like some minor changes made?
By making everything in-house, we have a special flexibility seldom found in other bridal lines. Please contact us.
How should I choose the correct size? How should I measure myself?
- For most gowns, the bust is the most important measurement. Choose the size that corresponds with your bust measurement. If your waist and or hips are more than six inches larger than the corresponding size for your bust, you may need a custom size.
- Make certain to wear the appropriate support garments when measuring.
- Measurements should be true, do not add ease.
Bust: Measure around the fullest part of the bust.
Waist: Measure around the natural waistline. Be sure to keep the tape measure comfortably loose.
Hip / Seat: Place tape measure below your waist and measure the fullest part of your hips.
For custom gowns, we require these additional measurements:
Front bust & Back bust: Measure from under the arm at the side seam over the fullest part of the bust to the opposite side seam. Repeat for the back. Together they should equal the bust measurement.
Shoulder to tip of breast (1): Measure from the top center of the shoulder to the center tip of the breast.
Shoulders (2): Measure from the top outside of the shoulders (shoulder seam) across the back.
Neck to tip of Shoulder (3)
Shoulder to wrist (4): Keep your elbow slightly bent and measure from the outside edge of your shoulder to your wrist, running the tape measure over your elbow.
Scythe (5) (armhole): Measure under the arm and over the top of the shoulder loosely
Back Waist (6) / Waist to hem (7): Measure from the nape at the back of the neck to the natural waist line. Then mark this spot , it is the starting point for the Waist to Floor measurement. Combine, these measurements should equal the shoulder to floor measurement.
Shoulder to hem (8)